After any device has a software update, it can sometimes cause compatibility issues between our networking equipment and your device. If you experience issues with your device's wireless connection, please try the following common troubleshooting steps to see if it resolves your issue.

Common Wireless Connection Troubleshooting Steps

1. Reboot your device.
2. Turn on airplane mode and wait a few seconds before you turn airplane mode off. Toggling airplane mode can refresh your wireless connections and resolve issues you may be experiencing.
3. Turn off WiFi on your device and wait a few seconds then turn it back on. This will restart the software on your device that handles network connections.
4. Go into your wireless settings, select the wireless network, and select the “Forget this network” option. Then reconnect to the network. In some cases after software updates, the configuration for connecting may need to be updated.
5. If you have recently changed the password, make sure the wireless configuration is using your current password.

If you continue to experience issues after trying these methods, contact Hyperwavz Customer Support at this number +1 (704)-800-3094 or you may send an email at support@hyperwavz.com. When contacting the support, have ready the device type, MAC address, and action you were trying to carry out.